We're Here to Help
Experiencing an issue or need technical assistance? Our support team is ready to resolve your concerns quickly and effectively.
Multiple Ways to Get Help
Email Support
Send us a detailed description of your issue. We respond within 4 business hours.
support@latrexa.comPhone Support
For urgent issues, call us directly during business hours (Mon–Sat, 9 AM – 6 PM IST).
+91 97910 40132Common Issues & Solutions
Can't log in to my account
Ensure you're using the correct subdomain URL (e.g., yourclinic.latrexa.com). Try resetting your password using the "Forgot Password" link. If the issue persists, contact support with your registered email.
Patients can't see available slots
Check that the doctor's schedule is configured in the admin panel (Schedules section). Ensure the doctor is marked as "Available" and there are no leave entries blocking the date. Slots must be set for the specific day of the week.
Visit documents not printing correctly
Use Chrome or Edge browser for best print results. Check your browser's print settings — ensure "Background graphics" is enabled and margins are set to "None" or "Minimum". The print layout is optimized for A4/Letter size.
SMS notifications not being sent
SMS notifications are available on Professional and Enterprise plans. Verify the patient's phone number includes the country code. Check your SMS quota in the admin settings. Contact support if your quota needs replenishment.
Excel import failing
Ensure you're using the correct template (download it from the Import page). Check that required fields (Name, Phone/Email) are filled. Date formats should be YYYY-MM-DD. Remove any empty rows at the end of the Excel file.