Privacy Policy

1. Introduction

Latrexa Technologies Pvt Ltd ("Latrexa", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare management platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, clinic/hospital name, address
• Patient Information: Name, date of birth, gender, contact details, medical history, visit documentation you store, lab reports
• Appointment Information: Booking details, symptoms, provider notes, visit documentation
• Payment Information: Billing details (processed securely through third-party payment providers)

2.2 Information Collected Automatically

• Device information (browser type, operating system)
• IP address and location data
• Usage patterns and feature interactions
• Cookies and similar tracking technologies

3. How We Use Your Information

• Provide and maintain our healthcare management services
• Process appointments and patient records
• Send appointment reminders and notifications
• Generate lab reports and clinic-managed documentation outputs
• Improve our platform and develop new features
• Communicate with you about service updates
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data:

• 256-bit SSL/TLS encryption for all data transmission
• AES-256 encryption for data at rest
• Multi-factor authentication support
• Regular security audits and penetration testing
• Role-based access controls
• Secure data centers with physical security measures

5. Data Sharing

We do not sell your personal information. We may share data only in these circumstances:

• With Healthcare Providers: Doctors and clinics you choose to share information with
• Service Providers: Third parties who assist in operating our platform (hosting, email, SMS)
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: Any other sharing with your explicit permission

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Medical records are retained in accordance with applicable healthcare regulations. You may request deletion of your data subject to legal retention requirements.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications
• Lodge a complaint with regulatory authorities

8. Cookies

We use essential cookies to maintain your session and preferences. Analytics cookies help us understand usage patterns. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

9. Children's Privacy

Our services are not directed to individuals under 18. Minor patient records are managed by their parents/guardians or healthcare providers. We do not knowingly collect information from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Your continued use after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or our data practices:

• Email: support@latrexa.com
• Address: 35 Sri Devi Nagar, Kondur, Cuddalore, Tamil Nadu 607001, India
• Phone: +91 97910 40132